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Here, we shall cover almost all the topics of your interest and which may directly relate to your personal information.
When Tech Expert Crew may ask for your personal information?
TEC only collects a limited piece of your personal information at the time you or we, the TEC establish communication with each other. The communication can be in form of chat or phone or through email.
We collect the information about your name or phone number or email id just to keep record of our customers for future reference only. This information is solely for the purpose of reference only. We do not disclose or make this information available with any third party company or person.
What kind of information do we collect from you?
We may require some of your personal details like your name, email id and the purpose may include getting the information about your past association with us. This is required to identify about the services you purchased from us and what discount you are entitled for.
There are two types of information: Personal identifiable information (PII) & Non personal identifiable information.
When you place an order with us or avail technical support services from our website. We may ask for some information like your first name, last name and email address, phone number, billing address and card number for placing the order. This is to inform you that we never collect the social security number or driving license number in any case.
When you visit our website, our servers may trace your IP address. We may use this information to identify your location and for the purpose of troubleshooting ensuring user compliance as well. This information is useful for us to ensure and improve our website’s performance and collecting data about our website’s daily visits. This simply helps us know how many visitors are visiting us on daily basis and from which location.
We may need your credit card information when you place the order with us. The information is kept secure with SSL and the CVV is entered in form of password. That means we can’t see your CVV number while you place your security number. This information will be only required when you place an order with us. This information will not be asked if you do not avail service or products from our website.
Do we share the information we collect?
Normally, we never share any of your information with any third party company or institution unless specified. In particular, we may share your information in certain condition. This share of information may only take place in the situation if we need to give your information to bank or credit card processing company for charging the amount you agreed against purchasing our product or services. For instance, we may disclose your credit card information to our financial partner (Bank or Credit Card Company) for processing and name and address to the delivery service for delivery of your product.
Where do we store collected information?
Tech Expert Crew is committed to provide you the utmost satisfaction when you visit our website or avail service from our website. TEC believes in helping its customers as far as possible, and therefore a liberal refund policy. Under this policy:
For claiming refund, you can write us at firstname.lastname@example.org with “REFUND” as a subject of the email. You can either call us on our toll free number @ 1-855-276-1156. Please do not forget to mention your invoice number which you received at the time of payment.
As an esteemed customer, you always have right to ask for a refund if you are not satisfied with our services. However, we shall request you give us proper feedback of our services and the reason of requesting the refund. This will help us improve our services and customer satisfaction.
Refund will be considered on basis of the plan and validity of the plan you have purchased.
We believe in a transparent and clear terms of services and therefore we have everything very clear in our business. Our refund policy is quite simple and everything is mentioned on our website below.
A full refund will be processed if we are unable to resolve your issue completely. In that case, our technician will give a last try to resolve your problem and in case of failure, your money will be refunded in full. This refund request is only considerable with in the first 7 days for incident plan and first thirty days for annual subscription plan.
Money paid for purchasing software will not be refunded.
Partial Refund (For Subscription based plan)
Partial refund will be processed if we resolved any issue completely at the time of the payment and the same issue reoccurs and our team is unable to resolve it permanently. In that case, a partial refund will be processed based on pro-rated criteria. The Refund amount will be calculated by dividing the total amount by number of month of subscription plan and calculating the months passed.
For example: An Annual Subscription plan (199.99$) after 3 months will be refunded as: Per month Charges: 199.99/12=16.66 $ 3 Months Charges: =16.66X3=49.98$ Refund Amount : = 199.99-49.98=150.01$
We understand that there could be certain circumstances beyond our control where you could request for refund being unsatisfied by our services. We will always try to satisfy you with our services whether we need to give you free service next time you come to us.
However, in certain circumstances, we are always ready to refund your money whenever you request it. This is solely on decision of our management and customer service team.
“Tech Experts Crew”, “TEC”, “Us”, “Our” refers to the technical support service brand owned by Tech Experts Crew. “You”, “the Customer”, “User” refers to a person or company who has subscribed to our services. “Site”, “Website” refers to http://www.techexpertcrew.com and its sub links. Resource refers to a variety of resources, and product information available on the website. Product, Service means TEC support offerings, and may include 3rd Party Products. Issue means the reported technical issue/problem/fault with the Personal Computer and peripherals.
Your use of this Website, including, informational materials or any other services provided through the Website, shall be deemed to constitute your consent to be bound by the terms and conditions of this Agreement and shall be enforceable in the same way as if you had signed this Agreement. If you are not willing to accept the terms and conditions in this Agreement, we ask that you do not use the Website or order any items from it. This Agreement governs and applies to your access to and use of this Website and its related domains on which this document appears, any order you place through this Website and Websites on which the document appears, and, as applicable. To the extent of any express inconsistency with any other agreement you may have with us for products, services, or otherwise, that other agreement shall prevail unless explicitly stated therein. If this Agreement refers or relates to a clause that is not part of that other agreement, then these terms shall apply therein as well, if you are a user of the Website.
This is to be agreed mutually that you will not allow other person who is not authorized by you or associated with you or has not accepted the terms of agreement to access this website or submit any kind of support requests from your computer.
This Agreement applies to:
1. Software: Your purchase of licenses from Tech Experts Crew for computer software products described below ("Software" and "Software Licenses"), which includes maintenance and technical support for the Software as described more fully in the Terms;
2. Services: Your purchase of TECs non-hardware technical support services for your computer, including non-hardware repair, maintenance, and technical support, and Online Backup, TEC’s online backup and storage service (together, "the Services") as described more fully in these Terms; and
3. Websites: Your access to and use of TEC Websites, including: www.techexpertcrew.com;
4. Your use of TEC’s Software is subject to an End User License Agreement, which is described below.
When you purchase Software Licenses and/or Services and when you access the Websites: (a) you represent and warrant to TEC that you have the legal capacity to agree to these Terms; (b) you represent and warrant to TEC that all information you provide to TEC, including information relating to your payment for Software Licenses and/or Services, is correct; (c) you acknowledge and agree to abide by the terms and conditions set forth in these Terms; and (d) you acknowledge and agree that these Terms also apply to all entities with which TEC may have contractual relationships in connection with the Software and/or Services. If you do not agree to these Terms, you may not use the Products or Services and you may not access the Websites.
This Website is intended for visitors from the United States. The Website is not intended for any children under the age of 13. IF YOU ARE 13 TO 17 YEARS OF AGE, YOU MUST USE THIS SITE AND/OR PURCHASE AND USE TEC’s PRODUCTS OR SERVICES ONLY WITH THE INVOLVEMENT OF YOUR PARENT OR GUARDIAN.
Payments for Purchases and Automatic Renewals
If you purchase the Services and your payment is not successfully processed, we will attempt to notify you and your services will be suspended and you will have up to thirty (30) days to contact TEC to correct or update your billing information. At the time your service(s) are reinstated, you will be billed for the full period for which you have contracted the Services (in other words, the amount due for the contracted period of time will not be pro-rated) and, in addition, you also may be billed a reinstatement fee. If you do not correct or update your account information during the thirty (30) day period, your Services account will be cancelled. When your billing information has been corrected or updated, your subscription will be effective as of your original date of purchase and you will be billed accordingly.
TEC will never charge you automatically without your prior permission. We will renew / Auto-Renew Products/Services using the payment method you authorized at the time of your purchase, at the then current renewal price or new discounted price only after taking authorization from you in form of an email or by phone. For annual subscriptions, TEC will notify you by email, sent to the email address you provided in connection with your purchase, prior to the renewal date, of the impending renewal, the renewal deadline and the renewal price. Your subscription will be automatically cancelled if you do not intimate us for renewal of the services.
Electronic Signatures and Agreements
We make reasonable efforts to address your computer problems in a timely manner, but there may be delays. You acknowledge and agree that delays may result from: (1) high levels of demands and our technicians' abilities to make return calls to you; (2) the need to "escalate" your computer problem to one or more technicians with additional expertise; and (3) our inability to reach you by telephone.
You acknowledge and agree that, because of circumstances that are not within TEC’s control, there may be lengthy delays in TEC’s ability to provide Technical services or Technical services may not be available to you at all. The circumstances include, but are not limited to, the following: the performance of maintenance on TEC’s systems; Internet service disruptions; vandalism; sabotage; the outbreak of a new computer virus; strikes; riots; wars; other military actions; civil disorders or unrest; acts of terrorism; fires; floods, earthquakes; acts of third parties; and acts of God. You acknowledge and agree that TEC has no liability to you or to any third party for any direct or indirect, special or consequential damages resulting from such delays or the unavailability of Technical services.
You also acknowledge and agree that TEC has no obligation to provide Technical services in connection with any of the following: devices that have been altered, damaged or modified; devices with configurations that are beyond our control; software that is incompatible with your computer; problems resulting from external causes including accidents, abuse, misuse or problems with electrical power; problems resulting from usage that is not in accordance with the manufacturer's instructions; problems resulting from failure to perform maintenance suggested by the manufacturer; problems resulting from the use of accessories, parts or components that are not compatible with the device; and problems resulting from negligence or malfunction beyond the reasonable control of TEC.
Finally, you acknowledge and agree that TEC, in its sole and absolute discretion, may suspend for a reasonable time your rights under your Technical subscription or terminate your Technical subscription. If we terminate your subscription, we may, at our sole discretion, refund a pro rata portion of your subscription purchase price.
Compliance with Intellectual Property Laws
Your use of our Software and Services constitutes your agreement to comply with all applicable intellectual property laws, including copyright laws. You agree not to upload, download, display, perform, transmit or otherwise distribute any information in any format ("Content") in violation of any person's or entity's copyrights, trademarks, or other intellectual or proprietary rights. You also agree that you are solely responsible for any violation of any intellectual property law or any infringement of any person's or entity's intellectual property rights caused by any Content that you use or transmit by means of our Software, Services, networks, systems or servers, or that is used or transmitted by another person by means of our networks, systems or servers using the Software or Services you have licensed or purchased from TEC. You acknowledge that TEC’s policy generally is to cooperate in connection with investigations and litigation involving claims of infringement of intellectual property laws.
All trademarks mentioned on this website are the property of their respective owners. We have no association with any brand names mentioned within the website.